Refund Policy

1. Our Commitment

At BestDoneDeal, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our comprehensive refund policy.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases. You can return any item within 30 days of delivery for a full refund, provided it meets our return conditions.

3. Return Conditions

To be eligible for a refund, items must meet the following conditions:

• Original Condition: Items must be unused and in original packaging
• All Accessories: Include all original accessories and documentation
• Return Authorization: Contact us first to receive a return authorization number
• Time Limit: Returns must be initiated within 30 days of delivery

4. How to Request a Refund

5. Refund Processing

Once we receive your returned item, we'll process your refund according to the following timeline:

• Inspection: 1-2 business days to inspect the returned item
• Approval: Email confirmation once refund is approved
• Processing: 3-5 business days to process the refund
• Bank Processing: 5-10 business days for funds to appear in your account

6. Shipping Costs

7. Non-Refundable Items

Certain items cannot be returned for hygiene and safety reasons:

• Personal care items that have been opened
• Customized or personalized products
• Digital downloads or software
• Gift cards and promotional items

8. Exchanges

We currently offer refunds rather than direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.

9. International Returns

International customers are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping service for international returns.

10. Contact Information

For any questions about returns or refunds, please contact our customer service team: